Last updated: 21.5.2026
At ROÛH, we believe travel should feel personal, meaningful, and effortless. Your trust matters to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, request a travel proposal, or book a journey with us.
1. Who we are
ROÛH is a travel planning brand offering curated travel experiences, private journeys, retreats, and tailor-made itineraries.
For legal, booking, and payment purposes, ROÛH may operate through its official travel agency partner or legal entity:
ROUH Travels
Rue al yasmine residence du palais
Etage 2
Bureau numero 11
Casablanca, Morocco
Email: contact@rouhtravels.com
2. Information we collect
When you visit our website, fill out a form, request a quote, contact us by WhatsApp, email, phone, or social media, we may collect:
• Your full name
• Email address
• Phone number
• Country or city of residence
• Travel destination interests
• Travel dates
• Number of travelers
• Budget range
• Travel preferences, expectations, and special requests
• Messages or information you choose to share with us
• Booking details if you decide to travel with us
• Payment or billing information when required for a confirmed booking
We may also collect technical information automatically, such as:
• IP address
• Browser type
• Device information
• Pages visited on our website
• Actions taken on our website
• Cookies and tracking data
3. How we use your information
We use your information to:
• Respond to your inquiries
• Prepare personalized travel proposals
• Organize calls or follow-ups
• Design tailor-made itineraries based on your preferences
• Manage bookings, reservations, and travel logistics
• Communicate important information about your trip
• Improve our website, services, and customer experience
• Send relevant updates, offers, or travel inspiration, when allowed
• Run advertising campaigns and measure their performance
• Comply with legal, accounting, and security obligations
We do not sell your personal information.
4. Cookies, analytics, and advertising tools
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and measure the performance of our advertising campaigns.
We may use tools such as:
• Meta Pixel / Meta advertising tools
• Google Analytics or similar analytics tools
• Website cookies
• CRM or lead management tools
These tools may collect information about your visit, such as pages viewed, actions taken, device information, and interactions with our forms or ads.
We may use this information to:
• Understand which pages or offers are most useful
• Improve our website
• Measure advertising performance
• Show relevant ads to people who have shown interest in ROÛH
• Avoid showing irrelevant advertising where possible
Meta may process data according to its own Privacy Policy and Cookie Policy. You can manage your privacy and advertising preferences directly through your Meta, Facebook, or Instagram settings.
You can also control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
5. Sharing your information
To organize travel experiences, we may need to share limited information with trusted partners, including:
• Hotels and accommodation providers
• Local guides
• Drivers and transport providers
• Activity providers
• Travel agencies or destination partners
• Payment providers
• IT, CRM, website, and marketing service providers
• Advertising platforms such as Meta or Google, where applicable
• Legal or government authorities when required by law
We only share information that is necessary for the service, booking, communication, or legal purpose involved.
6. International transfers
Because travel often involves different countries, your information may be processed or shared with trusted partners outside your country of residence.
For example, if you book a trip to Morocco, Nepal, Indonesia, Brazil, or another destination, we may need to share relevant booking details with local hotels, guides, drivers, or travel partners in that destination.
7. How long we keep your information
We keep your personal information only for as long as necessary for the purposes described in this policy.
This may include:
• Responding to your inquiry
• Preparing and managing a travel proposal
• Completing a booking
• Providing customer support
• Keeping business, accounting, or legal records
• Improving our services
• Managing marketing communications, if you have agreed to receive them
You may ask us to delete your personal information, unless we are required to keep it for legal, accounting, or security reasons.
8. Your rights
Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to certain uses of your information
• Withdraw consent for marketing communications
• Opt out of certain cookies or advertising tracking
• Request more information about how your data is used
To exercise these rights, contact us at:
contact@rouhtravels.com
9. Marketing communications
If you contact ROÛH or request information about a journey, we may follow up with you about your inquiry.
We may also send travel inspiration, offers, or updates if you have agreed to receive them or if allowed by applicable law.
You can opt out of marketing messages at any time by contacting us or using the unsubscribe option where available.
10. Data security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, email, or online transmission is completely secure. We encourage you not to send highly sensitive information through unsecured channels unless necessary.
11. Third-party links
Our website may contain links to third-party websites, including hotels, travel partners, social media platforms, or payment providers.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.
12. Children’s privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.
13. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
The updated version will be posted on this page with a new “Last updated” date.
14. Contact us
For any questions about this Privacy Policy or how your information is handled, you can contact us at:
ROÛH
Email: contact@rouhtravels.com
Website: www.rouhtravels.com